FAQs

1. How long does delivery take?

Our standard processing time is 2–5 business days. After processing, the estimated delivery time is 6–10 business days. Please note that delays may occur due to holidays, customs, or other events beyond our control.

EU (international orders): 10–16  business days after processing.

2. Do you ship worldwide?

Yes, we offer worldwide shipping. At checkout, you can choose from available shipping methods, including our free shipping option.

3. How can I track my order?

Once your order has been processed, we will email you a tracking number. If you have not received it within 5 business days, please contact us at durcci@outlook.com with your order number.

4. Can I cancel or change my order?

Yes, cancellations or changes can be made within 24 hours of placing your order, as long as it has not been fulfilled. Please email us at durcci@outlook.com with your order number.

5. What is your return policy?

We offer a 30-day return guarantee. To be eligible, items must be unused, unwashed, and in original condition with all tags attached. Customers are responsible for return shipping unless the product is defective or incorrectly packed.

6. Do you offer free returns?

No, we do not offer free returns or return labels. Customers cover return shipping costs unless the product is defective or we made an error.

7. What if I received a damaged or defective product?

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, email us within 48 hours at durcci@outlook.com with your order number and photos of the product.

8. What if my package is marked as delivered but I didn’t receive it?

If tracking shows “delivered” but you haven’t received your order due to an incorrect address, we may send a replacement once a correct delivery address is provided. A handling/shipping fee of $8 will apply.

9. How will I receive my refund?

Refunds for approved returns are processed within 30 days and will be issued to your original payment method.

10. How do I contact customer service?

You can reach us anytime via email at:
📧 durcci@outlook.com