Shipping Policy
For logistical reasons, some items in the same order may be shipped separately, which means you may receive your products in multiple packages. To ensure accurate and fast delivery, please double-check and enter your shipping address correctly during checkout.
Please note that we are not responsible for lost packages due to incomplete or incorrect addresses provided by the customer. It is important to verify your delivery details to avoid shipping issues. At checkout, you will have the option to choose a shipping method, including the free option, which may mean the product is shipped from a supplier outside the country.
Our standard processing time for orders is 2–5 business days after placement. After the processing time, the estimated delivery time is 6–10 business days. These are approximate delivery times, and Durcci does not guarantee specific delivery dates.
Once your order has been processed, we will generate a tracking number and send it to you via an order confirmation email. If you have not received your tracking number within 5 business days, please notify us by email at durcci@outlook.com, including your order number.
We strive to deliver your orders as quickly as possible, but unforeseen circumstances may lead to delays, such as public or national holidays, natural disasters, air or ground transportation strikes, or other events beyond our control. If your delivery exceeds 45 business days, we offer a full refund to ensure your satisfaction.
Rest assured, we are dedicated to meeting or exceeding your delivery expectations. Our team will always do its best to deliver your products on or before the estimated delivery date.
If you have any questions or concerns regarding our shipping process, please contact us at: